1. Parties and Formation of Agreement

These Terms constitute a binding agreement between Intrigsoft Pvt Ltd, a company incorporated under the laws of Sri Lanka (“Intrigsoft”, “we”, “us”, or “our”), and the individual or legal entity purchasing or using the Dioschub subscription service (“Customer”, “you”, or “your”).

If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms or use the service.

The agreement is formed when you complete a purchase through our payment processor Paddle, activate a licence key, or otherwise access our services, whichever occurs first.

2. Definitions

"Dioschub" means the self-hosted AI assistant platform software and associated services offered by Intrigsoft.

"Documentation" means the technical documentation, guides, and specifications made available by Intrigsoft in connection with Dioschub.

"Licence Key" means the cryptographic key issued by our licence server that activates and validates a Dioschub installation.

"Paddle" means Paddle.com Market Ltd, the third-party payment processor and Merchant of Record through which Dioschub subscriptions are sold.

"Services" means the Dioschub subscription, licence server, customer portal, website, and any support services provided by Intrigsoft.

"Subscription" means the time-limited right to use Dioschub purchased through Paddle under a specified plan.

"Subscription Plan" means the tier of Subscription purchased, which determines usage limits, feature entitlements, and support levels.

"User" means any individual who accesses or uses Dioschub under the Customer’s licence.

3. Subscription Service

3.1 Service Description

Dioschub is available in two tiers:

Free Tier — the Dioschub Docker image is freely available and may be downloaded, installed, and operated without a paid Subscription. The Free Tier includes core functionality subject to the feature and usage limits described in the Documentation. Intrigsoft may in future require Free Tier users to register for a free Licence Key to activate an installation; where introduced, registration will be available at no cost with reasonable advance notice.
Subscription Tiers — a paid Subscription unlocks additional features, higher usage limits, and access to support, as specified in the Subscription Plan.

Upon purchasing a Subscription, Intrigsoft will:

Issue a Licence Key valid for the duration of the Subscription Period;
Provide access to software updates released during the Subscription Period; and
Provide support in accordance with the support terms applicable to your Subscription Plan.

3.2 Self-Hosted Nature

Dioschub is a self-hosted product. The Customer is responsible for provisioning, operating, and securing the infrastructure on which Dioschub runs. Intrigsoft does not host or operate the Customer’s Dioschub instance and does not have access to Customer data processed within the installation, except as described in our Privacy Policy.

3.3 Subscription Plans

Dioschub is offered under three tiers:

Free — the Docker image is freely available with core features and usage limits as described in the Documentation. No payment or Paddle account is required.
Pro — a paid monthly subscription available through Paddle. Unlocks additional features, higher limits, and access to support. A Licence Key is issued via the customer portal upon purchase.
Enterprise — for organisations requiring custom deployment scale, bespoke SLAs, or specific compliance arrangements. Enterprise agreements are negotiated directly with Intrigsoft outside of Paddle and are governed by a separate commercial contract. These Terms apply only to the extent not superseded by that contract.

Plan details and Pro pricing are published on our website and in the Paddle checkout at the time of purchase. Intrigsoft reserves the right to modify Pro plan contents and pricing with thirty (30) days’ advance notice to existing subscribers. Free Tier feature limits may be adjusted with reasonable notice published in the Documentation.

3.4 Acceptable Use

The Services must be used in accordance with these Terms, the End User Licence Agreement (EULA), and our Acceptable Use Policy. Customer is responsible for ensuring that all Users comply with these requirements. Customer remains liable for any acts or omissions of its Users in connection with the Services.

4. Account and Subscription Management

4.1 Paddle Customer Account

Subscriptions are managed through Paddle. When you purchase a Subscription, Paddle creates a customer account associated with your billing email address. You are responsible for maintaining the security of your Paddle account credentials and for all activity that occurs under your account.

4.2 Accurate Information

You must provide accurate and complete information when purchasing a Subscription, including your legal entity name, billing address, and a valid email address. You must promptly update this information if it changes. Intrigsoft and Paddle are not responsible for failures in service delivery resulting from inaccurate information.

4.3 Licence Key Management

After purchasing a Subscription, you access your Licence Key by logging in to the Intrigsoft customer portal via a magic link sent to your registered email address. The Licence Key is displayed in the portal and can be copied from there at any time during an active Subscription. No Licence Key is transmitted by email directly.

You are responsible for keeping your Licence Key secure once copied. Intrigsoft may revoke and reissue a Licence Key in the event of a security incident or suspected misuse. You must not share, sell, or transfer your Licence Key to any third party.

4.4 Authorised Users

Whether on the Free Tier or a paid Subscription, you may permit your internal employees, contractors, and agents to use Dioschub as Users up to the limit applicable to your tier. You must not share a single User account or Licence Key across multiple organisations. External customers or end-users of your own products are not permitted Users under any tier unless you have entered into a separate commercial agreement with Intrigsoft.

5. Payment and Billing

5.1 Fees

Subscription fees are as specified in the Paddle checkout at the time of purchase. All fees are in the currency displayed at checkout and are exclusive of applicable taxes. Paddle, as Merchant of Record, is responsible for collecting and remitting applicable taxes. Where withholding taxes apply in your jurisdiction, fees are grossed up accordingly.

5.2 Payment Processing

All payments are processed by Paddle. By purchasing a Subscription, you authorise Paddle to charge your payment method on a recurring basis. Intrigsoft does not store or process your payment card details directly. Paddle’s terms of service and privacy policy govern payment processing.

5.3 Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected at purchase) unless cancelled before the renewal date. Paddle will send a renewal reminder to your billing email before each renewal. You can cancel auto-renewal at any time through the Paddle customer portal.

5.4 Price Changes

Intrigsoft may change Subscription pricing. For existing subscribers, price changes take effect at the next renewal following thirty (30) days’ written notice. If you do not accept the new pricing, you may cancel before the renewal date in accordance with Section 6.2.

5.5 Failed Payments

If your payment fails, Paddle will retry the charge in accordance with its retry schedule. If payment is not successfully collected within fourteen (14) days of the due date, Intrigsoft may suspend your Licence Key. Service is restored promptly upon receipt of payment. You remain responsible for all fees accrued during any suspension period.

5.6 Disputes

If you believe a charge is incorrect, you must contact Intrigsoft at billing@intrigsoft.com within thirty (30) days of the charge date. Chargebacks initiated without first contacting Intrigsoft may result in immediate suspension of your Subscription.

6. Cancellation and Refunds

6.1 How to Cancel

You may cancel your Subscription at any time through the Paddle customer portal or by contacting Intrigsoft at billing@intrigsoft.com. Cancellation takes effect at the end of the current billing cycle. Your Licence Key will remain active until the end of the paid period.

6.2 Refunds

Refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. In summary:

New subscriptions are eligible for a full refund if requested within fourteen (14) days of the initial purchase date, provided the Licence Key has not been activated on more than one instance.
Renewal charges are eligible for a pro-rata refund if requested within seven (7) days of the renewal date.
Annual subscriptions cancelled after the refund window are not eligible for a pro-rata refund for the remaining term, except where required by applicable law.
Refunds are not available for plan downgrades or for accounts suspended due to breach of these Terms.

To request a refund, contact billing@intrigsoft.com with your Paddle order reference.

7. Updates, Support, and SLA

7.1 Software Updates

Active subscribers receive access to software updates released during the Subscription Period, including bug fixes, security patches, and new features. Intrigsoft does not guarantee the release of any specific update or feature on any particular timeline. Major version upgrades may require a Subscription plan upgrade and will be communicated in advance.

7.2 Support

Intrigsoft provides technical support to active subscribers in accordance with the support tier applicable to your Subscription Plan. Support is provided by email. Intrigsoft will use commercially reasonable efforts to respond within the timescales set out in the plan description. Support covers:

Installation and configuration guidance;
Troubleshooting of defects in the Software as delivered; and
Clarification of Documentation.

Support does not cover: third-party integrations, custom configurations beyond the documented API, infrastructure management, or issues caused by modifications to the Software made by the Customer.

7.3 No Uptime SLA for Licence Server

Intrigsoft will use commercially reasonable efforts to maintain the availability of the licence validation server. However, no specific uptime SLA is guaranteed for the licence server. Dioschub includes a grace period allowing continued operation during temporary licence server unavailability, the duration of which is specified in the Documentation.

8. Customer Responsibilities

As the operator of a self-hosted Dioschub installation, Customer is solely responsible for:

Provisioning, securing, and maintaining the infrastructure on which Dioschub runs, including network security, firewalls, OS patching, and database administration;
Configuring access controls, user roles, and permissions within the Dioschub deployment;
Ensuring compliance with all applicable laws and regulations in connection with the use of Dioschub, including data protection law (such as GDPR, HIPAA, or PDPA as applicable), sector-specific regulations, and AI governance requirements;
Maintaining appropriate data backups and disaster recovery procedures for Licensee data;
Securing and rotating API keys, credentials, and secrets used by Dioschub to connect to third-party services;
Obtaining all necessary consents and providing all required disclosures to Users, including disclosures that they are interacting with an AI system where required by law; and
Ensuring that the use of AI-generated outputs is subject to appropriate human review, particularly in high-stakes contexts.

9. Intellectual Property

Intrigsoft retains all intellectual property rights in Dioschub, its Documentation, and any improvements or derivative works created by Intrigsoft. These Terms do not transfer any ownership interest in Dioschub to the Customer.

Customer retains all intellectual property rights in Customer data, including conversation history, knowledge base content, and any outputs generated through Customer’s use of Dioschub. Intrigsoft does not claim any rights over Customer data processed within a self-hosted instance.

Customer grants Intrigsoft a limited licence to use Customer’s name and logo for the purpose of identifying Customer as a user of Dioschub in marketing materials, unless Customer opts out by notifying Intrigsoft in writing.

10. Confidentiality

Each party acknowledges that it may receive confidential information of the other party in connection with these Terms. Each party agrees to hold the other’s confidential information in confidence using at least reasonable care, and to use it only for the purposes contemplated by these Terms.

Intrigsoft’s confidential information includes the Licence Key, any non-public technical specifications of the Software, and pricing not publicly disclosed. Customer’s confidential information includes Customer data and internal business information disclosed in connection with support.

Confidentiality obligations do not apply to information that is or becomes publicly available, was already known to the receiving party, is independently developed, or must be disclosed by law.

11. Privacy and Data Protection

Intrigsoft’s Privacy Policy, available at our website and incorporated into these Terms by reference, describes how we collect, use, and protect personal data in connection with the Services (primarily Subscription management, licence server operations, and support communications).

Customer is the data controller for all personal data processed by Users within the Customer’s self-hosted Dioschub instance. Intrigsoft does not act as a data processor for Customer’s deployment data. Enterprise customers with specific data processing requirements should contact Intrigsoft to discuss a Data Processing Agreement.

By using the Services, you consent to the collection and use of your data as described in the Privacy Policy.

12. Warranties and Disclaimer

Intrigsoft warrants that: (a) it has the right to provide the Services as described in these Terms; and (b) the Services will be provided with reasonable care and skill.

DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, SOFTWARE, AND DOCUMENTATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, INTRIGSOFT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

INTRIGSOFT DOES NOT WARRANT THAT THE SOFTWARE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, THAT DEFECTS WILL BE CORRECTED, THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PURPOSE, OR THAT THE SOFTWARE IS FREE FROM SECURITY VULNERABILITIES.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

INTRIGSOFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, EVEN IF INTRIGSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
INTRIGSOFT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY CUSTOMER TO INTRIGSOFT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

These limitations apply regardless of the theory of liability (contract, tort, statute, or otherwise) and even if any remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be excluded or limited by applicable law, including liability for death or personal injury caused by negligence or for fraud.

14. Indemnification

Customer shall indemnify and hold harmless Intrigsoft and its officers, employees, and agents from and against any third-party claims, losses, damages, and costs (including reasonable legal fees) arising from:

Customer’s breach of these Terms or the EULA;
Customer’s violation of applicable law in connection with the use of the Services;
Customer data processed through the Software; or
Customer’s integration of third-party services with Dioschub.

15. Term and Termination

15.1 Term

These Terms are effective from the date of first purchase or access and continue for the duration of the active Subscription, unless terminated earlier.

15.2 Termination by Customer

Customer may terminate these Terms by cancelling the Subscription in accordance with Section 6.1. Termination takes effect at the end of the then-current billing cycle.

15.3 Termination by Intrigsoft

Intrigsoft may suspend or terminate the Services, including revoking the Licence Key, immediately upon written notice if:

Customer materially breaches these Terms and, where the breach is capable of remedy, fails to remedy it within fourteen (14) days of written notice;
Customer uses the Services in a manner that is illegal, harmful, or that Intrigsoft reasonably believes creates legal liability for Intrigsoft;
Customer fails to pay fees when due and payment is not received within fourteen (14) days of a reminder notice; or
Customer becomes insolvent or enters into formal insolvency proceedings.

15.4 Effect of Termination

On termination: (a) all rights granted to Customer cease immediately; (b) Customer must cease using the Software and delete or destroy all copies; and (c) fees paid are non-refundable except as provided in the Refund Policy. Sections 9, 10, 12, 13, 14, 16, and 17 survive termination.

16. Governing Law and Disputes

These Terms are governed by the laws of Sri Lanka. Any dispute arising out of or relating to these Terms shall first be referred to good-faith negotiations between the parties. If unresolved within thirty (30) days of written notice of dispute, the matter shall be submitted to the exclusive jurisdiction of the courts of Sri Lanka.

Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the EULA, Privacy Policy, Refund Policy, and Acceptable Use Policy, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings.

17.2 Order of Precedence

In the event of any conflict between these documents, the following order of precedence applies: (1) any signed Order Form or enterprise agreement; (2) these Terms of Service; (3) the EULA; (4) the Acceptable Use Policy.

17.3 Amendments

Intrigsoft may update these Terms at any time by posting the revised version on its website and notifying active subscribers by email with at least thirty (30) days’ advance notice. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17.4 Assignment

Customer may not assign or transfer these Terms without Intrigsoft’s prior written consent. Intrigsoft may assign these Terms in connection with a merger, acquisition, or asset sale without Customer consent, provided the assignee assumes all obligations.

17.5 Severability

If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force.

17.6 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce it subsequently. Waivers must be in writing to be effective.

17.7 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, governmental actions, internet disruptions, or failures of third-party services. The affected party must notify the other promptly and use reasonable efforts to resume performance.

17.8 Notices

Legal notices under these Terms must be in writing and sent by email. Notices to Intrigsoft must be sent to legal@intrigsoft.com. Notices to Customer will be sent to the billing email address on the Paddle account. Notices are deemed received on the next business day after sending, provided no delivery failure notification is received.

17.9 Relationship of the Parties

The parties are independent contractors. These Terms do not create any partnership, agency, joint venture, or employment relationship.

17.10 Language

These Terms are written in English. In the event of any translation, the English version shall prevail.

18. Contact Information

For questions about these Terms, billing disputes, or general enquiries:

Intrigsoft Pvt Ltd

Sri Lanka

General: hello@intrigsoft.com

Billing: billing@intrigsoft.com

Legal: legal@intrigsoft.com